Business 40 Emergency Ride Program

PART’s Biz 40 Emergency Ride Program provides free taxi rides to PART Express Biz 40 XPass members and PART vanpoolers that live/work in the Business 40 Traffic Mitigation Zone (TMZ).

There is no cost to participate! The program is designed to give commuters with a way to respond to emergencies on days they share the ride. Think of it as your commuter insurance! Eligible participants can get up to three (3) free taxi rides per year from their place of employment to wherever their emergency dictates.

What is considered an emergency?

Eligible Emergencies include:

  • The commuter or an immediate family member suffers from an illness or severe crisis.
  • The commuter must work mandatory unscheduled overtime and they are not able to take the bus or their vanpool home or to their car.

PART has the sole right to approve or deny any ERH request at any time.

What is NOT covered by the program?

The ERH Program does not cover: A ride to work, a trip to or from a medical facility or appointment, personal errands, Intermittent stops, scheduled appointments, medical appointments, scheduled overtime, bodily injury, company-wide emergencies or closures, business-related travel, natural disasters, termination of employment, side trips, vehicular failures, work-related injury, transportation system and/or provider closures or failures, 911 emergencies, inclement weather or acts of God.

What do I do if I have an emergency?

If an emergency occurs, contact PART’s Regional Call Center at 336-883-7278. The representative will verify your enrollment in the XPass or vanpool program. They will then confirm your work address, get your drop off location, and schedule the taxi ride.

  • Emergency rides can only be scheduled by PART. If you take a taxi without contacting PART, you are responsible for any fees associated with the ride!
  • Make sure to have the full address for your drop-off location. This is required by the taxi company.

Where can I take my ER trip to?

Emergency ride trips can be taken to return to your Park & Ride location or directly to your emergency as long as it’s located within PART’s 10-county service area.

How does PART verify I’m eligible/enrolled?

PART representatives have access to verify your Xpass enrollment through the TouchPass system. In order to completely enroll in the Emergency Ride program, you MUST enter your employer name and address in your XPass online account. This will be the ONLY pick-up address eligible when you schedule your emergency ride. PART also has access to verify your participation in the regional vanpool program.

If your employment changes, you will be required to update your information to make sure PART has the most current data.

How do I know I’m accurately enrolled in the Emergency Ride program?

If you have properly registered your XPass in TouchPass or in the vanpool program, you will receive an email from PART confirming your enrollment in the ERP. Your registration must be active at the time of the emergency to receive the taxi ride.

For full details on how the program works, please review the program rules and regulations below.

Rules and Regulations

  1. PART’s Business 40 Emergency Ride Program is only available to PART Express Business 40 Xpass members and PART vanpoolers that live/work in the Business 40 Traffic Mitigation Zone (TMZ).
  2. Business 40 Xpass members must be actively enrolled in PART’s TouchPass discount program to be eligible for the ER program.
  3. The ERH Program does not cover: A ride to work, A trip to or from a medical facility, Personal errands, Intermittent stops, Scheduled appointments, Medical appointments, Scheduled overtime, Bodily injury, Company-wide emergencies or closures, Business-related travel, Natural disasters, Termination of Employment, Side trips, Vehicular failures, Work-related injury, Transportation system and/or provider closures or failures, 911 emergencies, Inclement weather or Acts of God.
  4. The program is limited to three trips per commuter within a 365-day period. Periods begin with the usage of the first ERH trip used.
  5. ERH trips must originate from the commuter’s employment location listed on file with PART.
  6. Commuters may be asked to provide their Xpass Account number or Vanpool ID in order to verify their enrollment.
  7. Commuters are not eligible to receive an ERH in the event that they have worked their scheduled workday/shift and their alternative mode of transportation is available or if their alternative mode of transportation will be available around the same time as a taxi will be available.
  8. Emergency ride trips can only be taken from the commuter’s work address on file with PART to their Park & Ride location or directly to their emergency as long as it’s located within PART’s 10-county service area.
  9. Commuters are responsible for ensuring all their information is current and up-to-date. In accurate information may be cause for PART to deny an emergency ride trip.
  10. One scheduled stop is allowed during the trip (i.e. picking up a sick child at daycare/school) but this stop must be approved when requesting the ER trip.
  11. If an alternative option, such as transit, is available, a taxi may be denied but PART will coordinate the use of the alternative option.
  12. If commuters are found falsifying information related to the reason for using the ER program, caught violating the rules, or caught abusing the program commuters will be charged for the trip(s) and they will be prohibited from using the program at least one year.
  13. PART is not responsible for any ride taken without prior authorization.
  14. PART has the sole right to approve/deny any ERH request at any time.
  15. Criteria for the ER program is subject to change at the discretion of PART. Other restrictions may apply. Please contact PART at 336-883-7278 for complete program rules and regulations.
  16. As a participant in the ERH program you, on behalf of your heirs, successors or assigns release and hold harmless your employer, Piedmont Authority for Regional Transportation (hereinafter “PART”), and the State of North Carolina form any liability, claims and demands of any kind whatsoever, including but not limited to any liability for personal injury including death, loss, theft, or damage to your personal property, loss of income, consequential damages (hereinafter “losses”) resulting from delays or absence of a cab or ERH service or termination of this program. You also agree that you will seek recovery from the taxi cab company providing your ride, and not your employer, PART, or the State of North Carolina for any losses occurring during transport.