In a pinch? We will get you home!
The Emergency Ride Home (ERH) program provides a stress free way for commuters who regularly ride a PART bus or PART vanpool to get to work, with a ride home in the event of an emergency.
WHO CAN USE THIS SERVICE?
- Participants must live or work in one of PART’s member counties (Guilford, Forsyth, Yadkin, Surry, Stokes, Rockingham, Alamance, Randolph, Davidson and Davie Counties).
- Participants must ride a PART bus or in a PART vanpool to get to work.
- Participants should use the bus or vanpool to commute to work an average of 3 days a week.
- Participants must have used an alternative mode of transportation on the day the emergency ride is needed.
WHAT IS CONSIDERED AN EMERGENCY?
A participant may use the ERH program if:
- He/she or an immediate family member suffers from an illness or severe crisis.
- Their vanpool driver(s) has to stay late or leave early.
- He/she is impacted due to PART bus service such as a vehicle breakdown.
WHAT ACTIVITIES ARE NOT COVERED?
The ERH Program does not cover:
- A ride to work, A trip to or from a medical facility, Personal errands, Intermittent stops,
- Scheduled appointments, Medical appointments, Scheduled overtime, Bodily injury,
- Company-wide emergencies or closures, Business-related travel, Natural disasters,
- Termination of Employment, Side trips, Vehicular failures, Work-related injury,
- Transportation system and/or provider closures or failures, 911 emergencies,
- Inclement weather or Acts of God
WHEN I NEED A RIDE, WHAT DO I DO?
- Call the PART Ridesharing Office at 1-800-588-7787.
- Have the following information available: name, work address, drop-off address, and phone number.
- If you are unable to reach the call center or it is after normal business hours, please use the following contacts:
- Ruby Gatewood-Randall (336) 830-1489 or Mike Miller (336) 681-2827
- The program is limited to three trips per commuter within a 365 day period. Periods begin with the usage of the first ERH trip used.
- Commuter trips must originate from the commuters employment location. Employment locations must consist of a business/commercial address, a registered business phone number, and employ more than one employee.
- PART has the right to verify employment, work hours, and emergency for any commuter participating in the program.
- Commuters may be asked to provide their PART transit pass number or Vanpool ID in order to verify their ridership.
- You are not eligible to receive an ERH in the event that you have worked your scheduled workday/shift and your alternative mode of transportation is available or if your alternative mode of transportation will be available around the same time as a taxi will be available.
- One scheduled stop is allowed during the trip (i.e. picking up a sick child at daycare/school) but this stop must be approved in advance.
- If an alternative option, such as transit, is available, a taxi may be denied but PART will coordinate the use of the alternative option.
- If you are found falsifying information related to the reason for using the ERH program, caught violating the rules, or caught abusing the program they will be charged for the trips and will be prohibited from using the program.
- PART is not responsible for any ride taken without authorization.
- PART has the sole right to approve/deny any ERH request at any time.
- Criteria for the ERH program is subject to change at the discretion of PART. Other restrictions may apply. Please contact PART at 1-800-588-7787 for complete program rules and regulations.
As a participant in the ERH program you, on behalf of your heirs, successors or assigns release and hold harmless your employer, Piedmont Authority for Regional Transportation (hereinafter “PART”), and the State of North Carolina form any liability, claims and demands of any kind whatsoever, including but not limited to any liability for personal injury including death, loss, theft, or damage to your personal property, loss of income, consequential damages (hereinafter “losses”) resulting from delays or absence of a cab or ERH service or termination of this program. You also agree that you will seek recovery from the taxi cab company providing your ride, and not your employer, PART, or the State of North Carolina for any losses occurring during transport.