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Emergency Ride Home Program

The Emergency Ride Home (ERH) program provides participants (commuters who regularly ride the bus, vanpool, carpool, bike or walk) with a reliable, emergency ride home on the day the person has used an alternative mode of transportation to get to work.

Who Can Use the Service?
What is Considered an Emergency?
What Activities are NOT Covered?
When I Need A Ride, What Do I Do?
Additional Information

WHO CAN USE THIS SERVICE?

> Participants must live or work in PART member counties (Guilford, Forsyth, Yadkin, Surry, Stokes, Rockingham, Alamance, Randolph, Davidson and Davie Counties)
> Permanent part-time or full-time employees
> An alternative mode of transportation must be used on the day the ride is needed
> There is no minimum requirement for regular alternative mode use.

Approved alternative modes include:

> Transit
> Ridesharing – vanpool & carpool
> Bicycling
> Walking/Running

Only those using alternative modes and who have a true emergency can take advantage of a free ride.

WHAT IS CONSIDERED AN EMERGENCY?

A participant may use this program if:

> He/she or an immediate family member suffers from an illness or severe crisis
> Their ridesharing driver has to stay late or leave early (their ride is not available)
> Side trips are allowed on the way home (i.e., picking up a sick child at daycare/school)

WHAT ACTIVITIES ARE NOT COVERED?

The program cannot be used for personal errands

> Pre-planned medical appointments
> Business related travel
> In place of an ambulance
> Non-emergency side trips on the way home
> Inclement weather or unexpected acts of nature

WHEN I NEED A RIDE, WHAT DO I DO?

1. Call the PART Ridesharing Office at 1-800-588-7787. If you are unable to reach the Ridesharing Office or it is after normal business hours, please use the following contacts:

Ruby Gatewood-Randall 336-830-1489
Chantale Wesley 336-554-2381

2. Upon calling the Ridesharing Office, participants will be asked for their name, work address, home address and telephone numbers. This information will tracked by PART to determine program participation. Participants will be asked to show valid identification upon pick up. Finally, participants will fill out a follow up questionnaire to be mailed to:

PART
Attn: ERH Program
107 Arrow Road
Greensboro, NC 27409

Or faxed to the PART Office: Fax number 336-664-6552.

The participant must complete and return the questionnaire in order to remain in the program.

Click here for questionnaire

ADDITIONAL INFORMATION

If a participant is found falsifying information related to the reason for using using the ERH program or caught abusing the program they will be charged for the ride and will be prohibited from using the program.

Criteria for the Emergency Ride Home Program is subject to change at the discretion of PART.

 

 

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