Piedmont Transit Resources

We make Using Public Transportation in the Piedmont Triad…EASY

Piedmont Transit Resources Call Center

Using public transportation in the Piedmont Triad is easy to navigate with Piedmont Transit Resources, Give us a call and speak to one of our friendly staff members. Piedmont Transit Resources is a regional information center where you can get your transit questions answered by calling one number 1-800-588-7787.

Piedmont Transit Resources Welcomes New Partner

Davidson County has joined the Piedmont Transit Resources Call Center as a partner and all calls to the existing Davidson County Transportation System (DCTS) phone number will roll into the regional call center. Click here to find out more.

SERVICES PROVIDED:

  • Transit Trip Planning
  • Fare & Schedule Information
  • Real-time Bus Status
  • Transit Agency Policy Information
  • Complaints/Commendations
  • Lost & Found
  • Rideshare (Carpool/Vanpool) Information
  • Emergency Ride Home Information
  • PART Shuttle Requests
  • Pass Sales
  • Route & Informational Brochure Requests 
PiedmontTransitResources

Hours of Operation: 6:30AM – 6:30PM Mon-Fri

For more information call 1-800-588-7787 or email contactus@partnc.org

By the numbers

Open Date: August 3, 2015

June 2016 RESULTS
  • Total Calls: 6,995
  • % Answered Calls: 93.4%
  • Average Calls per Day: 318 calls
  • Average Speed of Answer: 7 sec.
  • Average Talk Time: 00:00:55
Total Calls
  • June 2016: 6,995
  • May 2016: 6,950
  • April 2016: 7,989
  • March 2016: 8,788
  • February 2016: 8,204
  • January 2016: 9,344
  • December 2015: 7,721
  • November 2015: 7,309
  • October 2015: 8,508
  • September 2015: 2,894
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“I took the PART bus from GSO to Winston-Salem today and had a wonderful experience. It was my first time doing so, and I was very worried about coordinating schedules and transfers. Each of your employees that I spoke to on the phone before my trip was extremely friendly and helpful and answered all of my questions. This morning, my plane was slightly delayed, and your representative was able to make a special exception and accommodate me despite this delay, which was truly wonderful, as had I missed my bus, I would have missed an important presentation I was trying to get back for. The representative was exceptionally courteous and understanding of my circumstances and really went above and beyond for me. The drivers were also very friendly and got me to my destination safely and efficiently. I will definitely be using the PART service again! Please extend my thanks to your wonderful employees!”

Allie Sakowicz, PART Rider

“The Davidson County Transportation System looks forward to better serving the citizens of Davidson County and developing a long and fruitful partnership with the Piedmont Transit Resources Call Center.”

Rex Buck, Davidson County Public Services Executive Director

‘Enhancing customer service is very important in the transit industry, and I am very pleased that we can expand our availability of information to residents with one phone number where there are knowledgeable call takers to answer all their questions, and we don’t have to transfer them to another phone number. Collaboration between PART, Hi tran, and the City of High Point will enhance the transit user experience and promote regional cooperation in the Piedmont Triad.’

Angela Wynes, City of High Point Transit Manager

Regional Partners:

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Hi-tran
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