How To Ride
New PART Rider? Here is what you need to know to ride the bus:
- Decide Which PART Service Will Work for You
Check out our Routes and Schedules section or call the Piedmont Transit Resources Call Center at 336-883-7278 from 6:30 a.m. to 8 p.m., Monday through Friday. Our staff will gladly answer any questions regarding where and when to catch the bus and will also mail you the route and schedule information if needed. You can also plan your trip using Google Transit Trip Planner.
- If You Live Too Far from the Coble Transportation Center or Other Designated Part Stops
Because PART is a regional bus system that provides a link between cities, we only have certain designated bus stops within each city. If you need a ride from home or if you need to travel within the city, you will need to ride the local city bus transit system. If you have access to a car, you can utilize one of our Park and Ride Locations to catch the bus.
- Show Up 5 Minutes Before Your Scheduled Departure Time
We encourage passengers to be at their stop at least 5 minutes early to ensure they are picked up by the bus. Make sure to download TransLoc Rider App to track your bus in real time.
- Stand at the Correct Bus Stop
Please be sure you are standing at the correct boarding location. PART Buses will only pick up passengers standing at the correct PART Bus Stop Sign, so be sure you are on the right side of the road for the bus to pick you up.
- Check Destination Sign
Destination signs are located above the front bus window. The destination signs on buses show the route destinations. The Bus Bays at the Coble Transportation Center are served by different routes, reference your route schedule to see which Bay to use.
- Pay Your Fare
Have the correct fare ready when the bus arrives, or have your pass ready. Pay your cash fare (exact change/bills only) into the fare box located at the front of the bus when you board. View the Fares page. Fare boxes accept all change and bills from $1 to $20. We encourage riders to have exact change ready to pay the $2.50 one-way fare. PART drivers cannot provide change, you will get a change card instead. PART prepaid passes should be inserted into the fare box upon boarding. Tickets and passes from city bus systems cannot be used on PART, with the exception of the Regional Fare Card. If you qualify for a discount to ride, be sure to have your ID when you board.
- If You Use a Wheelchair or Other Mobility Device
All buses are wheelchair accessible and can either "kneel down" to the curb with a wheelchair ramp or has a wheelchair lift. The seats near the front of the buses are reserved for wheelchair passengers and older/disabled passengers. The driver may ask riders to change seats to allow those in need to have these seats. The driver will assist passengers in securing the wheelchair if needed.
- Be a Safe and Courteous Rider
Smoking, eating, drinking and carrying a weapon are prohibited on the bus. Use electronics with headphones only, loud noise is a distraction for the driver. Clean up after yourself and use the trash receptacle at the front of the bus. Please report suspicious activity or packages to the driver or police.
- If You Need to Transfer to Another Bus to Get to Your Final Destination
Transfers are free from one PART Express Bus/Shuttle to another. If your destination requires a change of buses ask your driver for a transfer as soon as you board the bus. With a transfer, you can travel in any direction and transfer at any location during your one-way trip. To use the transfer, put the transfer ticket into the farebox. Transfers are only good for one hour.
- When You Arrive at Your Destination and Want to Get off the Bus
PART buses can only stop at designated PART Express Bus Stops. When your stop is approaching, pull the yellow cord or press the “Stop” button. Once the bus approaches the designated stop, stay seated until the driver stops the bus completely and opens the door. Please remember to check the seats for all belongings before departing the bus.
- Contact Us for Help
If you need additional help, give us a call to ask questions! Contact PART at 336-883-7278 or email us if you have further questions on how to ride PART or any other concerns about our service.
PART will send notices out on Email and Text Messages, make sure you sign up for notifications to ensure you stay up-to-date on your route.
Do not engage in inappropriate conduct which is any conduct that is disruptive or injurious to other individuals' lawfully using PART facilities or services; damaging or destructive to transit facilities or services, or disruptive, harassing or threatening to transit employees. Weapons (whether concealed, open carry or otherwise) are prohibited while on or in any PART Express, Vanpool, Shuttle, or any other vehicle owned, leased or operated by PART. This also includes the Coble Transportation Center, parking areas, buildings, and other PART property. View PART Weapon Policy (PDF). Abide by the PART User Policy which includes no commercial solicitation, panhandling, petitioning, loitering, weapons, or overnight parking in lots.