How To Ride
New PART Rider? Here is what you need to know to ride the bus:
- Decide Which PART Service Will Work for You
Check out our Routes and Schedules or call the Piedmont Transit Resources Call Center at 336-883-7278 between 6:30 a.m. and 8 p.m., Monday through Friday. Our staff will gladly answer any questions regarding where and when to catch the bus. You can also plan your trip using Google Transit Trip Planner.
- Connecting to PART Express
Because PART is a regional bus system that provides a link between cities, we have certain designated bus stops within each city. If you need to travel within the city, you will need to ride your local city bus system. If you do not live near a bus route, you can utilize one of our Park and Ride Locations to catch our PART Express bus.
- Show Up 5 Minutes Before Your Scheduled Departure Time
We encourage passengers to be at their stop at least 5 minutes early to ensure they catch the bus. Make sure to download TransLoc App to track the location of your bus. You can even set-up an alert to tell you when the bus is approaching your stop.
- Stand at PART Bus Stop
Please be sure you are standing at the correct boarding location. PART Buses will only pick up passengers standing at the correct PART Bus Stop Sign, so be sure you are on the right side of the road for the bus to pick you up.
- Check the Bus Destination Sign
Destination signs are located above the front bus window. The destination sign on buses shows the name of the route and its destinations. The Bus Bays at the Coble Transportation Center (CTC) are served by different routes, reference your route schedule to see which bus bay to use.
- Pay Your Fare
PART Express' One-Way Fare is $2.50. You can pay your fare using cash, the Umo Mobile App, or Umo Smartcard. You can buy your pass or load stored value through the Umo Mobile App, Umo Online Portal, or at the Coble Transportation Center. If you’re using cash, insert your fare into the top of the farebox. PART does not provide change or change cards on the bus to cash riders. We encourage passengers to have exact fare. Transfers are free from one PART bus or shuttle to another when you use the Umo system. If you are paying cash, you will be required to pay your fare each time you board.
We offer a half-fare discounts for seniors, students, veterans and more. If you’re eligible to receive a discount fare and using Umo, make sure you stop by the CTC to designate your account or fill out the qualification form. If you're receiving reduced fare and using cash please show your ID to the driver when boarding.
- If You Use a Wheelchair or Other Mobility Device
All buses are wheelchair accessible and can either "kneel down" to the curb with a wheelchair ramp or has a wheelchair lift. The seats near the front of the buses are reserved for wheelchair passengers and older/disabled passengers. The driver may ask riders to change seats to allow those in need to have these seats. The driver will assist passengers in securing the wheelchair if needed.
- Be a Safe and Courteous Rider
Smoking, eating, drinking and carrying a weapon are prohibited on the bus. Use electronics with headphones only, loud noise is a distraction for the driver. Clean up after yourself and use the trash receptacle at the front of the bus. Please report suspicious activity or packages to the driver or police. View our full Rider Rules of Conduct for more information.
- If You Need to Transfer to Another Bus to Get to Your Final Destination
Transfers are free from one PART Express bus/shuttle to another when using the Umo Mobile App or Umo Smartcard. If you are paying cash in the farebox on the bus, you will be required to pay each time you board. Transfers are not available to cash riders.
- When You Arrive at Your Destination and Want to Get off the Bus
PART buses can only stop at designated PART Express bus stops. When your stop is approaching, pull the yellow cord or press the “Stop” button. Once the bus approaches the designated stop, stay seated until the driver stops the bus completely. Please remember to check the seats for all belongings before departing the bus.
- Contact Us for Help
If you have further questions on how to ride PART or any other concerns about our service, give us a call 336-883-7278 or email us.
PART will send notices out on Email and via Text Messages, make sure you sign up for notifications to ensure you stay up-to-date on your route.