TouchPass Launch

touchpasslogo-01Why did PART convert to TouchPass?

  • Provide better customer service for passengers.
  • To reduce issues related to magstripe paper passes.
  • To speed up the boarding process.
  • To eliminate the issues and expense of maintaining GFI fare boxes.

Do I have to use TouchPass?

  • All passengers are required to use either the TouchPass Mobile App, TouchPass Smartcard, or pay with cash on the bus.
  • PART no longer sells magstripe paper passes so if you want to purchase a pass or use stored value, you will be required to use the TouchPass Mobile App or Smartcard.
  • If you have a magstripe paper pass PART will no longer accept it.

How do I use TouchPass?

  • Passengers will need to download the Mobile App or receive a Smartcard, load money to their account, and they’ll be ready to ride. You will need to choose to use the Mobile App or Smartcard, you cannot use both.

Do I have to convert to TouchPass?

  • You don’t have to but we strongly encourage it so that you can save money by purchasing passes or using PART Rewards farecapping. Remember you can always use cash on the bus!

What happens to Regional Fare Cards?

  • PART no longer sells Regional Fare Cards.
  • PART no longer accepts Regional Fare Cards on PART Express buses and shuttles.
  • PART will continue to work with GTA, WSTA, LINK and High Point transit to develop regional fare opportunities in the future.

How do I get the TouchPass Mobile App?

  • Passengers can visit the Apple Store or Google Play Store to download the TouchPass Transit App.
  • Passengers cannot use both the Mobile App and Smartcard, you will be required to choose one method.

How do I get a TouchPass Smartcard?

  • Passengers can order the Smartcard online.
  • Passengers can also visit the CTC ticket window for a TouchPass Smartcard.
  • Do NOT punch holes, put markings, etc in your Smartcard!
  • Passengers cannot use both the Mobile App and Smartcard, you will be required to choose one method.

Why do I need to create a TouchPass account online?

  • Passengers should register their TouchPass Smartcard online at www.touchpass.com to ensure that if their card is lost or stolen, PART is able to assign a new card to the account and you don’t lose any funds loaded to the card.
  • If you use the Mobile App, you have to create an account when you download the app. You’re already covered.

Can I use the Mobile App & Smartcard at the same time?

  • No. The system requires that you choose which method you prefer.
  • If you need to switch from the app to card or card to app, contact PART to change your account type.

Will PART still accept cash on the bus?

  • Yes! PART will continue to accept cash on the bus and provide change cards when necessary.

What about PART Fares & Passes?

  • PART has not changing any fares or passes!
  • Riders can continue purchasing a 31-Day or 10-Ride pass through TouchPass.
  • PART now offers Stored Value, allowing passengers to load money to their account and pay as they ride.
  • PART now offers a new program called PART Rewards that will cap how much passengers spend to ride on a daily or monthly basis.

What is Stored Value?

  • PART now offers Stored Value, allowing passengers to load money to their account and pay as they ride.
  • Passengers can load a minimum of $5 and a maximum of $100 into their account.
  • Passengers that use Stored Value can take advantage the new PART Rewards program and have the amount of money they spend daily or monthly capped once they spend a certain amount.

How do I load my passes or Stored Value into my TouchPass Account?

  • Passengers can add passes or stored value to their account through the Mobile App, online at www.touchpass.com, or at the CTC.

How do I load a benefit code that was provided by PART?

  • Watch this video to see step by step directions on how to load on your Mobile App or Smartcard.

What if I’m a Half Price Discount Rider and use TouchPass?

  • If you qualify to receive half price discount when you ride, you must register to receive the discount.
  • Passengers that qualify for half-fare will pre-register with PART online or at the CTC
  • PART staff will add a special code to the passengers TouchPass account
  • The special code will let the passenger pay half-fare when they tap their Smartcard or scan their Mobile App QR Code
  • Passengers that use TouchPass will no longer show proof of ID when boarding the bus.

What can I do with my TouchPass Account?

  • Passengers can set a variety of different account options including:
  • Auto-load for passes and stored value
  • Alerts for low balances or expiring passes
  • Profile change alerts
  • Monitor transaction history
  • Preset payment options

More questions? Give us a call at 336-883-7278 or email contactus@partnc.org