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Posted to Media Advisories and Press Releases by Brooke Kochanski
For Immediate Release
Contact Information: Brooke Kochanski, Marketing & Communications Manager, (336) 291-4331 ? firstname.lastname@example.org
October 15, 2019
PART Express Celebrates 17 Years of Service to the Piedmont Triad
Greensboro, NC — The Piedmont Authority for Regional Transportation (PART) would like to thank all of our passengers, supporters, and partners for allowing us to serve you for 17 years! PART Express Routes began on September 30, 2002 and we've been "Connecting Communities" ever since. With 16 Express Bus and Shuttle Routes, PART serves around 450,000 passenger trips per year.
JOIN US TO CELEBRATE! A rider appreciation event is being held at the PART Coble Transportation Center to celebrate the anniversary.
“We are honored to have served the Piedmont Triad for so many years and we look forward to our continued service enhancements and growth,” said PART Executive Director, Scott W. Rhine. “Our riders represent the very existence of our Mission statement, and we hope they enjoy this recognition and celebration.”
When: Friday, October 18th 6:00am-1:00pm
Where: PART Coble Transportation Center
8310 W Market Street, Greensboro, NC 27409
What: Customer Appreciation Event with PART Staff meet and greet,
music, photo frames for social media, door prizes, and more!
DOOR PRIZES INCLUDE
The Piedmont Authority for Regional Transportation (PART) is a governmental authority created in 1997 under N.C.G.S. 160A, Article 27 to enhance all forms of transportation in the Piedmont Triad Region. Our work is part of a larger statewide effort to improve mobility systems in North Carolina. Working with our partners and member agencies, we strive to enhance mobility, address congestion, and reduce transportation related impacts on our air quality.
Learn more at www.partnc.org.
Posted to What's Happening at PART Blog by Sabrina Glenn
Customer service at PART starts simply with answering questions and providing information on how to ride. Our call center and station team members can help riders find the best way to get to their destination.
But helping our riders with schedule and route details is just the beginning. As customer service/ticket agent Erma Smith said, “You never know what the next person you talk to may be going through.” That’s why she challenges herself to brighten their day, trying to see their smiles beam, even through their masks.
Every day our PART team works with the community to make sure they can get where they need to go. Sometimes this means solving problems outside the typical requests. Last December, an elderly passenger came into the CTC, a little confused about where he was and wanting to call his wife. Without hesitation, Erma asked for her name and if she could hold his cell phone. After he spoke with his wife, she asked to talk with Erma, requesting that she stay with her husband until they could come pick him up.
Erma was happy to sit with him, saying it reminded her of talks with her grandfather. She was grateful to be able to help him and his family. “The relief on her face and tears of joy that his daughter in law had when she came through the door and saw him sitting there truly blessed me. Before leaving they both thanked me and at that moment was confirmation that jobwise I am exactly where I am supposed to be.”
And this is just one example of the outstanding service our team is dedicated to providing. Whether it’s our supervisors who provide medical assistance when needed or our driver’s who ensure our passengers are arriving safely, we are so proud to of the hard work and dedication they provide.