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Posted on June 17, 2020 at 2:21 PM by Sabrina Glenn
Being a driver for PART is something Twonn Hart takes very seriously. You might even say it’s become a passion for her over the last 11 years. When considering her driving record, safety standards and how often she’s on time, it’s no wonder she’s considered one of the best – and it’s why she was named Driver of the Year for 2020. “I always want to be first,” says Twonn. “I’m just a conscientious person and trying to lead by example. I want to be sure that I’m giving people a safe ride and getting them to their destination on time.”
On an annual basis, PART provides service along 17 bus and shuttle routes throughout the Triad. In 2018 alone, PART’s drivers provided passenger service that helped to reduce nearly 7 million miles.
While driving and safety are important aspects of the job, Twonn says the key ingredient to being a successful driver – and what sets PART drivers apart – is hospitality. With an average of over 430,000 passenger trips per year, PART’s 38 drivers know that making people feel welcomed and comfortable is what brings them back every day. “As drivers, we are all about making people feel comfortable, especially if it’s their first-time riding and they aren’t quite sure how it all works,” says Twonn. “I always want to find out where people are going, give them tips on where the closest stops are and provide them with details on where they need to be picked up. I want the ride to be the easiest part of their day.”
Twonn provides a crucial service often delivering people to and from the Coble Transportation Center in Greensboro to their jobs or the Piedmont Triad International Airport. Twonn recognizes that she plays a role in helping her passengers with their livelihood. “The passengers I encounter every day often times are going to their jobs, or going to interviews for jobs, and I want to be sure that I don’t add any extra stress to their day and get them where they need to be and on time.”
As the family of PART drivers goes about its daily business, Twonn says there’s always room for new passengers. “I tell people all the time to join us and they can relax and take a ride without having to worry about bad traffic or weather. The seats are comfortable, and we’ll get them to their destination. It’s just a better way to go.”