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If you have properly registered your XPass in TouchPass or in the vanpool program, you will receive an email from PART confirming your enrollment in the ERP. Your registration must be active at the time of the emergency to receive the taxi ride.
For full details on how the program works, please review the program rules and regulations.
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Eligible Emergencies include:
PART has the sole right to approve or deny any ERH request at any time.
The ERH Program does not cover:
If an emergency occurs, contact PART’s Regional Call Center at 336-883-7278. The representative will verify your enrollment in the XPass or vanpool program. They will then confirm your work address, get your drop off location, and schedule the taxi ride.
Emergency rides can only be scheduled by PART. If you take a taxi without contacting PART, you are responsible for any fees associated with the ride
Make sure to have the full address for your drop-off location. This is required by the taxi company
Emergency ride trips can be taken to return to your Park and Ride location or directly to your emergency as long as it’s located within PART’s 10-county service area.
PART representatives have access to verify your Xpass enrollment through the TouchPass system. In order to completely enroll in the Emergency Ride program, you must enter your employer name and address in your XPass online account. This will be the ONLY pick-up address eligible when you schedule your emergency ride. PART also has access to verify your participation in the regional vanpool program.
If your employment changes, you will be required to update your information to make sure PART has the most current data.