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Eligible Emergencies include:
PART has the sole right to approve or deny any ERH request at any time.
The ERH Program does not cover:
If an emergency occurs, contact PART’s Regional Call Center at 336-883-7278. The representative will verify your enrollment in the XPass or vanpool program. They will then confirm your work address, get your drop off location, and schedule the taxi ride.
Emergency rides can only be scheduled by PART. If you take a taxi without contacting PART, you are responsible for any fees associated with the ride
Make sure to have the full address for your drop-off location. This is required by the taxi company
Emergency ride trips can be taken to return to your Park and Ride location or directly to your emergency as long as it’s located within PART’s 10-county service area.
PART representatives have access to verify your Xpass enrollment through the TouchPass system. In order to completely enroll in the Emergency Ride program, you must enter your employer name and address in your XPass online account. This will be the ONLY pick-up address eligible when you schedule your emergency ride. PART also has access to verify your participation in the regional vanpool program.
If your employment changes, you will be required to update your information to make sure PART has the most current data.
If you have properly registered your XPass in TouchPass or in the vanpool program, you will receive an email from PART confirming your enrollment in the ERP. Your registration must be active at the time of the emergency to receive the taxi ride.
For full details on how the program works, please review the program rules and regulations.
To decide if this program may be right for your company there are a few questions to consider first:
If you have answered yes, your company might be an ideal candidate for our PARTnership program. For more information, email the PARTnership program or call us at 336-883-7278.
We know that there's no one solution to the commuting challenges facing companies and their employee's in the Triad. Each situation is unique and needs to be analyzed accordingly. Working with the PART team, we can identify solutions that address your specific challenges. Our toolbox of options includes strategies such as:
Together we can develop and implement a program that fits with your corporate culture! For more information, email the PARTnership program or call us at 336-883-7278.
Commuter benefits, also known as qualified transportation fringe benefits, are federal tax benefits authorized under the IRS Code Section 132(a). These voluntary benefits were designed to provide tax incentives to employees to encourage the use of mass transportation. Commuter benefits include things like providing employees a transit or vanpool subsidy, allowing pre-tax purchase of transit passes or vanpool fares, and in some cases work-related parking costs. For more information on Commuter Benefits programs, download The Building Blocks of Commuter Benefits.
Curious about what the actual value is to your company? Check out the Business Benefits Calculator to see your company's potential tax savings.
By providing commuter benefits you may be eligible to receive national recognition as a Best Workplaces for Commuters. If you are interested in earning the Best Workplaces for Commuters designation, PART can support and walk you through the application process. For more information, email the PARTnership program or call us at 336-883-7278.
There are no formal requirements to joining the PARTnership however in order to have a successful transportation options program at your company, we request that your company agree to:
For more information, email the PARTnership program or call us at 336-883-7278.
Once you have joined the PARTnership we will give you access to our marketing toolkit. Our design team will develop materials including flyers, email blasts, newsletter articles, etc. We will work to ensure that you have the right mediums to effectively promote your program internally.
In addition, we will coordinate with the ETL to hold on-site events such as lunch and learns, transportation days, and presentations. Creating on on-site presence is one of the best ways to answer questions and engage employees.
If you would like to promote your participation in the PARTnership externally we can provide you with a social media toolkit. In addition, we will include your company in our annual advertisement recognizing all of our PARTnership members in the Business Journal's Book of Lists and other publications. For more information, email the PARTnership program or call us at 336-883-7278.
Vanpooling is an economical way for groups to travel to and from work. Watch our short video on PART's Vanpool Program. Employees at companies participating in the PARTnership are eligible to receive a discount on their first three months of vanpool fares!
We'll take a hands-on approach to identifying groups, qualifying drivers, and getting vans on the road!
For more information, email the PARTnership Program or call us at 336-883-7278.
The ExpressPass program is a special transit program offered to PARTnership members. The program is an easy way for employers to promote the use of public transportation by their employees.
In order to participate, your company must sign a formal agreement with PART. You will then issue the ExpressPass cards to employees that want to take transit to work. Employees swipe their ExpressPass in the fare box when they ride. PART will then invoice the company on a monthly basis based on the number of times your employees ride. Employers pay for their employees ExpressPass but unlike the employer purchasing a monthly fare card for its employees we only bill the company based on the number of trips taken by employees. As a bonus for being a member of the PARTnership you will also receive 25% off each ride your employees take!
Not sure your company can cover the costs? We can work with you to implement a Pre-Tax Commuter Benefits program that will allow employees to contribute to their monthly transit costs. For more information, email the PARTnership program or call us at 336-883-7278.
No, everyone needs to have their own pass.
No, to use the TouchPass System, each passenger must have and use his/her own TouchPass Card or a mobile device with the TouchPass Mobile App.
Only users with registered TouchPass accounts can check their balances. Make sure to set-up your account.
Once you have an account, you can check your balances the following ways:
You can add or change personal information in your TouchPass Account using the TouchPass website. Login to your account, then select the Contact Info link displayed in the dark bar at the bottom of every screen. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.
If you’re using the TouchPass Mobile App, you can add or change personal information by selecting the My Account option on the menu, then selecting the Contact Info option. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.
You can also have your personal information updated by visiting or calling the Call Center at 336-883-7278.
You can view the expiration date of any pass in your TouchPass account in the following ways:
All passes or Stored Value are posted instantly to your TouchPass Account and can be used immediately after your purchase has been completed.
In most cases, your fare payment will be posted instantly to your TouchPass accounting.
Once you’ve been approved by PART, your TouchPass Account will be updated to record that approval. Once that update has been made, you’ll be able to purchase discounted passes for your program. You won't even have to show the driver your ID when you board. Learn more about the PART Elibility Program for discounts here.
Alerts are automated messages that are sent to you by the TouchPass System. You can customize the types of Alerts that you get.
If you are using the TouchPass Card, Alerts will be sent to your email address.
If you are using the TouchPass Mobile App, you can choose to receive the Alerts as a push message to your mobile device or as an email.
Stored Value means that a specific amount of money is loaded into your TouchPass account.
When you use the bus, you are paying for the fares per ride (instead of using a pass) and the cost for your bus ride will be deducted from your account’s Stored Value. Money will continue to be deducted until all your Stored Value is gone.
Learn more about the PART Rewards Program here
TouchPass Mobile App or TouchPass Card is a list of all Fare Products that are available for use and a transaction history. You can open a TouchPass Account using the TouchPass website, the TouchPass Mobile App, by visiting the CTC Ticket Window, or calling the Call Center at 336-883-7278.
Autoload is an optional service that will add an eligible pass when your current pass is nearing its expiration, gets low on trips, or Stored Value to your TouchPass Account when your balance gets low.
To use Autoload, your TouchPass Account must be registered.
You can add a:
If you’re part of a special incentive program like PART’s XPass Employer Discount Program, you might only receive discounts on certain passes.
You can purchase your passes/fare media using any of the following methods:
No, the TouchPass Card has an embedded computer chip and antenna wire. If either of these are damaged, your TouchPass card may stop working and you will incur a $2 fee to get a replacement.
If your TouchPass Card is not registered and is damaged, you may also lose any passes or Stored Value, that are stored in the card.
You can show either the front or back side of your TouchPass Card to the TouchPass Reader. It’s best to try and angle your card so that one side is fully displayed to the TouchPass Reader and no more than one inch away.
You can register your card by:
Please note that if you use the TouchPass Mobile App to register, your TouchPass Card will be disabled and you’ll need to use your mobile device with the TouchPass Mobile App to make fare payments from that point forward.
To use your TouchPass Card, you must first purchase at least one pass.
When you board your bus, show the front or back side of your TouchPass Card within two inches of the bottom, angled portion of the TouchPass Reader. It’s also okay to tap your card lightly to the TouchPass Reader.
You’ll see the display on the reader change to show that your TouchPass Card was read and then a message will display confirming that your fare payment was completed successfully.
TouchPass Cardholders can purchase passes or Stored Value using the following methods:
The TouchPass Card is a contactless smart card, a credit card-sized piece of plastic that contains a computer chip and embedded antenna wire.
When the TouchPass Card is within about 2 inches of the lower section of the TouchPass Reader, it will begin connecting with the TouchPass Reader.
Registration is optional for TouchPass Card users. Registering a TouchPass Account will protect the passes and accrued transfer rights or Stored Value, in your account in the event that your TouchPass Card or mobile device is lost, damaged, or stolen.
Additionally, only registered accounts are eligible to use the Autoload service or to view transaction history.
Contact PART’s Call Center at 336-883-7278 or email PART to report that your TouchPass Card has been lost or stolen. If you have registered your TouchPass Account, the passes and transfer rights or Stored Value balance in your TouchPass Account can be transferred to a new a card.
You can get a TouchPass card by:
PART will provide users with their first TouchPass card for free, but users will be assessed a $2 fee for replacement cards.
Follow this step by step instructional video to see how to load a benefit code into your Smartcard Account.
You can download the TouchPass Mobile App to any eligible smartphone from the Google Play Store or Apple iTunes App Store.
Paying your fare with your smartphone uses a two-dimensional barcode, also known as “QR” code. The QR Code will be displayed on the Home screen of the TouchPass Mobile App when you have a pass or transfer rights in your TouchPass Account.
To pay a fare, turn the screen with the QR code toward the TouchPass Reader until you see a video of your mobile device displayed on the TouchPass Reader. While watching the video, move your mobile device so that the displayed QR code is positioned within the white corner markers also visible on the TouchPass Reader. The video will disappear once the QR code has been read.
Using the TouchPass Mobile App you’ll be able to purchase passes anywhere your phone is connected. It could be from the comfort of your couch or even standing at the bus stop. You’ll be able to check your Stored Value balance and the status of any passes you’ve purchased with just a couple of taps on your mobile device.
You won’t need to carry around a TouchPass Card and as long as you have your phone, you’ll have your pass!
Using the TouchPass Mobile app, you can:
There are no costs or fees for downloading or using the TouchPass Mobile App, however, your mobile network provider may charge you when the App uses your mobile data plan.
The TouchPass Mobile App can be downloaded onto any eligible smartphone. The app can be used to create and manage a TouchPass Account and used as your pass when boarding the buss.
Follow this step by step instructional video to see how to load a benefit code into your Mobile App Account.
*Vanpool groups may operate vans that travel fewer than 10 round trip daily miles but will be charged at the 10 round trip daily miles rate. For more information, contact Vanpool at 336-883-7278.
The vanpool fare is all-inclusive. It includes:
The fare is calculated by taking the total monthly cost of the van (see pricing chart). Each passenger's individual cost will depend on the number of people in the van.
Learn more on our vanpool fares page.
Fare based on seven riders.
Fare based on 12 riders.
PART leases 7-passenger Dodge Caravans and 15-passenger Ford Transit Vans.
In order to be a vanpool driver, you must:
All drivers must send us a copy of your driver’s license and complete a Driver Authorization for Motor Vehicle Report (PDF) authorizing PART to run a report on your driving history. If your application is approved our vanpool coordinator will add you to the vanpool program insurance and you are all set to drive one of our vehicles.
Vanpool drivers are responsible for:
PART accepts checks, credit cards, or money orders through an online payment system. A member of the vanpool group is responsible for collecting fares from all the riders and providing PART with one monthly payment for the group. For more information, contact Vanpool at 336-883-7278.
Payments and mileage reports are due on the 1st of the month. Payments and reports received after the 7th will be assessed a $25 late fee.
For more information, contact Vanpool at 336-883-7278.
PART vanpools operate on a month to month basis. If at any time you would like to stop using the van all we require is 30-days advanced notice and we will come pick up the vehicle. For more information, contact Vanpool at 336-883-7278.
Before a vanpool starts, the group is required to provide PART with a $300 deposit. Assuming the van is returned in the same condition it is provided, the deposit will be returned to the vanpool group in about 10 business days. For more information, contact Vanpool at 336-883-7278.