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1. Can I punch a hole in my TouchPass Card so that I can attach it to my belt or purse?

No, the TouchPass Card has an embedded computer chip and antenna wire. If either of these are damaged, your TouchPass card may stop working and you will incur a $2 fee to get a replacement. 

If your TouchPass Card is not registered and is damaged, you may also lose any passes or Stored Value, that are stored in the card.

2. Does it matter which side of the TouchPass Card is presented to the TouchPass Reader?

You can show either the front or back side of your TouchPass Card to the TouchPass Reader. It’s best to try and angle your card so that one side is fully displayed to the TouchPass Reader and no more than one inch away.

3. How do I register my TouchPass Card?

You can register your card by:

• Going online to the TouchPass website
• Using the TouchPass Mobile App and selecting the “Already Have a Card?” option

Please note that if you use the TouchPass Mobile App to register, your TouchPass Card will be disabled and you’ll need to use your mobile device with the TouchPass Mobile App to make fare payments from that point forward.

4. How do I use my TouchPass Card on the bus?

To use your TouchPass Card, you must first purchase at least one pass. 

When you board your bus, show the front or back side of your TouchPass Card within two inches of the bottom, angled portion of the TouchPass Reader. It’s also okay to tap your card lightly to the TouchPass Reader. 

You’ll see the display on the reader change to show that your TouchPass Card was read and then a message will display confirming that your fare payment was completed successfully.

5. I have a TouchPass card, where can I reload it?

TouchPass Cardholders can purchase passes or Stored Value using the following methods:

• PART CTC Ticket Window
• TouchPass Website
• Using the Autoload feature

6. What is a TouchPass Card?

The TouchPass Card is a contactless smart card, a credit card-sized piece of plastic that contains a computer chip and embedded antenna wire. 

When the TouchPass Card is within about 2 inches of the lower section of the TouchPass Reader, it will begin connecting with the TouchPass Reader.

7. What is the advantage of registering my TouchPass Card?

Registration is optional for TouchPass Card users. Registering a TouchPass Account will protect the passes and accrued transfer rights or Stored Value, in your account in the event that your TouchPass Card or mobile device is lost, damaged, or stolen.

Additionally, only registered accounts are eligible to use the Autoload service or to view transaction history.

8. What should I do if my TouchPass Card is lost or stolen?

Contact PART’s Call Center at 336-883-7278 or email PART to report that your TouchPass Card has been lost or stolen. If you have registered your TouchPass Account, the passes and transfer rights or Stored Value balance in your TouchPass Account can be transferred to a new a card.

9. Where can I get a TouchPass Card?

You can get a TouchPass card by:

• Contacting PART’s Customer Service department at 336-883-7278
• PART’s CTC Ticket Window
• Fill out this form for Buying a TouchPass Smartcard Online

PART will provide users with their first TouchPass card for free, but users will be assessed a $2 fee for replacement cards.

10. I received a benefit code, how do I load it to my account?

Follow this step by step instructional video to see how to load a benefit code into your Smartcard Account.