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1. What is a Umo Smartcard?

The Umo Smartcard is a credit card-sized piece of plastic that contains a computer chip and embedded antenna wire. The card connects to a Umo account that holds your PART passes, Stored Value, and transfers.

When you ride, you'll tap the Umo card against the Umo reader on the bus to pay your fare.

2. Why should I register my Umo Smartcard?

Registering your Umo Smartcard will protect the passes, transfers, or Stored Value, in your account in the event that your card is lost, damaged, or stolen. 

When something happens, we can transfer your account to another card so you can easily continue riding!

3. How do I register my Umo Smartcard?

You can register your card by visiting umopass.com. 

4. Can I punch a hole in my Umo Smartcard so that I can attach it to my badge, belt, or purse?

No, the Umo Smartcard has an embedded computer chip and antenna wire. If either of these are damaged, your Umo card may stop working and you will incur a $5 fee to get a replacement. 

If your Umo Card is not registered and is damaged, you may also lose any passes or Stored Value, in your Umo account.

5. How do I use my Umo Smartcard on the bus?

To use your Umo Smartcard, you must first purchase at least one pass or load at least $5 in Stored Value.

When you board your bus, show the front or back side of your Umo Card within one inch of the bottom of the Umo Reader. It’s also okay to tap your card lightly to the Umo Reader. 

You’ll see the display on the reader change to show that your Umo Card was read and then a message will display confirming that your fare payment was made successfully.

6. Does it matter which side of the Umo Smartcard I tap on the Umo Reader on the bus?

You can show either the front or back side of your Umo Smartcard to the Umo Reader. It’s best to try and angle your card so that one side is fully displayed to the Umo Reader and no more than one inch away.

7. Where can I reload my Umo Smartcard?

Umo Smartcard holders can purchase passes or Stored Value using the following methods:

• PART CTC Ticket Window
• Umopass.com

If you load your account on umopass.com, you can set your account to autoload - so you'll never be short a fare. You can also set-up notifications and alerts about your balance and transactions.

8. What should I do if my Umo Card is lost or stolen?

Contact PART’s Call Center at 336-883-7278 or umo@partnc.org to report that your Umo Smartcard has been lost or stolen. If you have registered your Umo Account, you passes, Stored Value, and transfers in your Umo Account can be transferred to a new a card.

9. Where can I get a Umo Smartcard?

You can get a Umo Smartcard by:

• PART’s CTC Ticket Window
• Order a Smartcard online.

Umo Smartcards cost is $5. Users will be assessed a $5 fee for replacement cards.

10. I received a benefit code, how do I load it to my account?

Follow this step by step instructional video to see how to load a benefit code into your Smartcard Account.