Frequently Asked Questions

• All PART vanpools must originate or conclude their trip in on of PART's 10 member counties
• The vanpool must travel 10+ round trip daily miles*
• There must be at least one designated primary driver and one back-up driver
• Drivers must complete a Driver Authorization for Motor Vehicle Report and be approved
• Drivers must be at least 25 years old and have had their license at least three (3) years. 
• The primary driver must sign the lease agreement on behalf of the vanpool group
• A $300 refundable security deposit must be provided during registration
• Before the van is delivered you must pay the 1st month's lease amount and a one-time refundable $300 deposit.
• Groups must submit a monthly mileage log

*Vanpool groups may operate vans that travel fewer than 10 round trip daily miles but will be charged at the 10 round trip daily miles rate. For more information, contact Vanpool at 336-883-7278.

The vanpool fare is all-inclusive. It includes:

• Free emergency ride home (ERH)
• Gas
• Insurance 
• Maintenance
• Vehicle

The fare is calculated by taking the total monthly cost of the van (see pricing chart). Each passenger's individual cost will depend on the number of people in the van. 

Learn more on our vanpool fares page.

Seven Passenger Van

Fare based on seven riders.

15 Passenger Van

Fare based on 12 riders.

• A group of individuals decide to share the ride to work.
• A primary driver and at least one backup driver are identified from the group. One individual can be the primary driver or all the individuals who qualify to drive can rotate - it's entirely up to your group.
• A gas card is provided to each group to be used for fueling the vehicle.
• Each month, the primary driver is responsible for collecting the vanpool riders monthly fare and submitting one payment to PART for the next month. (i.e. Individuals are collected August 1^st and sent to part by August 7^th for September's fare.)
• Each month, the primary driver is required to complete and submit a Monthly Mileage and Expense Report including information about the vanpool group's monthly commute. The report is due by the 7^th of the month reporting on the previous month's activities.
• Members of the vanpool group are responsible for making sure the van is properly maintained. The group is eligible to take the van to a local/convenient maintenance facility for routine maintenance such as car washes, oil changes, tire rotations, wiper replacements, etc. Any major maintenance issues should be conveyed to PART to be addressed.

PART leases 7-passenger Dodge Caravans and 15-passenger Ford Transit Vans. 

7 Passenger Van

15 Passenger Van

In order to be a vanpool driver, you must:

• Be 25 years of age
• Have had a US Driver’s License for at least three years
• Have no more than three points on your license
• Have no major driving infractions

All drivers must send us a copy of your driver’s license and complete a Driver Authorization for Motor Vehicle Report (PDF) authorizing PART to run a report on your driving history. If your application is approved our vanpool coordinator will add you to the vanpool program insurance and you are all set to drive one of our vehicles.

Vanpool drivers are responsible for:

• The daily operations of the van. This includes adhering to PART’s basic rules of the road to ensure the safety of the vanpool group and other commuters.
• Basic maintenance of the van such as car washes, oil changes, and annual vehicle inspections. PART will cover the cost of any maintenance related items such as oil changes, tire rotations, etc. Should there be major maintenance issues, PART’s Vanpool Coordinator will provide the group with a back-up vehicle to be used temporarily.
• Collecting monthly fares from riders and submitting payment to PART.
• Completing and submitting Monthly Mileage and Expense Reports (PDF).
• Serving as the liaison with PART’s Vanpool Coordinator.

PART accepts checks, credit cards, or money orders through an online payment system. A member of the vanpool group is responsible for collecting fares from all the riders and providing PART with one monthly payment for the group. For more information, contact Vanpool at 336-883-7278.

Payments and mileage reports are due on the 1st of the month. Payments and reports received after the 7th will be assessed a $25 late fee. 

For more information, contact Vanpool at 336-883-7278.

PART vanpools operate on a month to month basis. If at any time you would like to stop using the van all we require is 30-days advanced notice and we will come pick up the vehicle. For more information, contact Vanpool at 336-883-7278.

Before a vanpool starts, the group is required to provide PART with a $300 deposit. Assuming the van is returned in the same condition it is provided, the deposit will be returned to the vanpool group in about 10 business days.  For more information, contact Vanpool at 336-883-7278.

To decide if this program may be right for your company there are a few questions to consider first:

• Are you interested in helping employees save money getting to work, reducing parking demand, improving your benefits package, or reducing your company's environmental footprint?
• Are there opportunities for employees to vanpool, carpool, use transit, or bike to your worksite?
• Do you have 100+ employees at your company or work in an office park with multiple tenants?

If you have answered yes, your company might be an ideal candidate for our PARTnership program. For more information, email the PARTnership program or call us at 336-883-7278.

We know that there's no one solution to the commuting challenges facing companies and their employee's in the Triad. Each situation is unique and needs to be analyzed accordingly. Working with the PART team, we can identify solutions that address your specific challenges. Our toolbox of options includes strategies such as:

• Carpools and Vanpools
• Commuter Benefits
• Compressed Work Weeks
• Emergency Ride Home
• Incentives
• Preferential Parking
• Telework Programs

Together we can develop and implement a program that fits with your corporate culture! For more information, email the PARTnership program or call us at 336-883-7278.

Commuter benefits, also known as qualified transportation fringe benefits, are federal tax benefits authorized under the IRS Code Section 132(a). These voluntary benefits were designed to provide tax incentives to employees to encourage the use of mass transportation. Commuter benefits include things like providing employees a transit or vanpool subsidy, allowing pre-tax purchase of transit passes or vanpool fares, and in some cases work-related parking costs. For more information on Commuter Benefits programs, download The Building Blocks of Commuter Benefits.

Curious about what the actual value is to your company? Check out the Business Benefits Calculator to see your company's potential tax savings.

By providing commuter benefits you may be eligible to receive national recognition as a Best Workplaces for Commuters. If you are interested in earning the Best Workplaces for Commuters designation, PART can support and walk you through the application process. For more information, email the PARTnership program or call us at 336-883-7278.

There are no formal requirements to joining the PARTnership however in order to have a successful transportation options program at your company, we request that your company agree to:

• Identify an Employee Transportation Liaison (ETL). The ETL will be PART's main contact within the company and will help facilitate communications, events, and activities with employees.
• Provide access to employees.
• Implement no/low cost incentives
• Conduct an annual transportation survey
• Provide testimonials about the benefits of the PARTnership
• Actively promote and engage employees to participate in commuter alternatives

For more information, email the PARTnership program or call us at 336-883-7278.

Once you have joined the PARTnership we will give you access to our marketing toolkit. Our design team will develop materials including flyers, email blasts, newsletter articles, etc. We will work to ensure that you have the right mediums to effectively promote your program internally.

In addition, we will coordinate with the ETL to hold on-site events such as lunch and learns, transportation days, and presentations. Creating on on-site presence is one of the best ways to answer questions and engage employees.

For more information, email the PARTnership program or call us at 336-883-7278.

If you would like to promote your participation in the PARTnership externally we can provide you with a social media toolkit. In addition, we will include your company in our annual advertisement recognizing all of our PARTnership members in the Business Journal's Book of Lists and other publications. For more information, email the PARTnership program or call us at 336-883-7278.

Vanpooling is an economical way for groups to travel to and from work. Watch our short video on PART's Vanpool Program. Employees at companies participating in the PARTnership are eligible to receive a discount on their first three months of vanpool fares! 

We'll take a hands-on approach to identifying groups, qualifying drivers, and getting vans on the road!

For more information, email the PARTnership Program or call us at 336-883-7278.

The ExpressPass program is a special transit program offered to PARTnership members. The program is an easy way for employers to promote the use of public transportation by their employees.

In order to participate, your company must sign a formal agreement with PART. You will then issue the ExpressPass cards to employees that want to take transit to work. Employees swipe their ExpressPass in the fare box when they ride. PART will then invoice the company on a monthly basis based on the number of times your employees ride. Employers pay for their employees ExpressPass but unlike the employer purchasing a monthly fare card for its employees we only bill the company based on the number of trips taken by employees. As a bonus for being a member of the PARTnership you will also receive 25% off each ride your employees take!

Not sure your company can cover the costs? We can work with you to implement a Pre-Tax Commuter Benefits program that will allow employees to contribute to their monthly transit costs. For more information, email the PARTnership program or call us at 336-883-7278.

No, everyone needs to have their own pass.

No, to use the Umo System, each passenger must have and use his/her own Umo Card or a mobile device with the Umo Mobile App.

Only users with registered Umo accounts can check their balances. Once you have an account, you can check your balances the following ways:

• Contacting the PART Call Center by calling 336-883-7278
• PART CTC Ticket Window
• Umo Mobile App: Apple iTunes Store or Google Play Store
• Umo Website

Umo Smartcard: You can add or change personal information in your Umo Account using the Umo website. Login to your account, scroll down to the bottom of the page and under the My Account section in the grey page footer, select the Contact Info link. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.

Umo Mobile App: If you’re using the Umo Mobile App, you can add or change personal information by selecting the My Account option on the menu (three bars in the upper left corner of the app), then selecting Update Profile. Type in the new information in the appropriate field(s) then click on the Save Contact Info button.

You can also have your personal information updated by calling the Call Center at 336-883-7278.

You can view the expiration date of any pass in your TouchPass account in the following ways:

• By signing on to your Umo Account using the Umo website and selecting the My Products link in the navigation bar at the top of every screen. 
• By signing on to your Umo Mobile App, opening your Wallet, and selecting Cash Balance or Passes.
• By viewing the display of the Umo Reader on the bus whenever a pass is used to pay the fare. The expiration date of the pass used will be included in the information shown on the fare confirmation screen.
• By visiting the CTC Ticket Window or calling the Call Center at 336-883-7278.

All passes or Umo Cash are posted instantly to your Umo Account and can be used immediately after your purchase has been completed.

In most cases, your fare payment will be posted instantly to your Umo account. Simply look under your account Transaction History.

Once you’ve been approved by PART, your Umo Account will be updated to record that approval. Once that update has been made, you’ll be able to purchase discounted passes or will pay a discounted fare when using Umo Cash. You won't even have to show the driver your ID when you board. Learn more about PARTs Discount Eligibility and how to register. 

Alerts are automated messages that are sent to you by the Umo System when you have a low balance, when you're account has been loaded, etc. You can customize the types of Alerts that you get.

If you are using the Umo Smartcard, alerts will be sent to your email address. If you are using the Umo Mobile App, you can choose to receive the Alerts as a push notification to your mobile device or as an email.

Umo Cash is an option for passengers that don't want to purchase a pass. You can load anywhere from $5 - $100 into your Umo account. 

As you ride, the system will automatically deduct the cost of your fare from your Umo Cash. The system will continue to be deducted until your Umo Cash is gone. When you use Umo Cash you're also eligible for the PART Rewards Program and you'll never spend more than $5 a day or $80 per month.

Umo is an account based faring system. The platform allows you to purchase (or load) PART passes and Umo cash into your account and then use the Umo Mobile App or Smartcard to pay your fare as you ride. You can download the FREE Umo Mobility App from your play store or purchase a Umo Smartcard online or at the PART CTC Ticket Window. 

Autoload is an optional service that will automatically reload a pass or Umo Cash when your account has a pass nearing expiration, your pass is low on trips, or you're running low on Umo Cash. You can activate the autoload feature through your Mobile App or Online. You will also have to add a stored debit or credit card in your profile to use this feature. 

You can add a:

• 10 Ride Pass
• 31 Day Pass
• Umo Cash

If you’re part of a special incentive program like PART’s XPass Employer Discount Program, you might only receive discounts on certain passes.

You can purchase your passes/fare media using any of the following methods:

• Through the Umo Mobile App
• On the Umo Website
• At the PART CTC Ticket Window

Need to purchase a Umo Smartcard?

• Use this form to purchase a Umo Smartcard Online
• Visit the PART CTC Ticket Window

You can download the Umo Mobility App to any eligible smartphone from the Google Play Store or Apple iTunes App Store.

Paying your fare with your smartphone uses a two-dimensional barcode, also known as “QR” code. The QR Code will be displayed in your Umo Wallet in the App when you have a pass or transfer rights in your TouchPass Account. 

To pay a fare, turn the screen with the QR code toward the Umo Reader on the bus until you see a video of your mobile device displayed on the screen. While watching the video, move your mobile device so that the QR code is showing within the white corner markers also visible on the Umo Reader screen. The reader will buzz, lights will flash, and the video will disappear once the QR code has been read.

By using the Umo Mobile App, you’ll be able to purchase passes anywhere your phone is connected. It could be from the comfort of your couch or even standing at the bus stop. You’ll be able to check your Stored Value balance and the status of any passes you’ve purchased with just a couple of taps on your mobile device. 

You won’t need to carry around a Umo Smartcard and as long as you have your phone, you’ll have your pass!

Using the Umo Mobile app, you can:

• Buy passes
• Register your mobile device and create a Umo Account
• Use your mobile device as your pass by scanning it on a TouchPass Reader
• View transaction history

There are no costs or fees for downloading or using the Umo App, however, your mobile network provider may charge you when the App uses your mobile data plan.

The Umo Mobile App can be downloaded onto any eligible smartphone. The app can be used to create and manage a Umo Account and used as your pass when boarding the buss.

Follow this step by step instructional video to see how to load a benefit code into your Mobile App Account. 

The Umo Smartcard is a credit card-sized piece of plastic that contains a computer chip and embedded antenna wire. The card connects to a Umo account that holds your PART passes, Stored Value, and transfers.

When you ride, you'll tap the Umo card against the Umo reader on the bus to pay your fare.

Registering your Umo Smartcard will protect the passes, transfers, or Stored Value, in your account in the event that your card is lost, damaged, or stolen. 

When something happens, we can transfer your account to another card so you can easily continue riding!

You can register your card by visiting umopass.com. 

No, the Umo Smartcard has an embedded computer chip and antenna wire. If either of these are damaged, your Umo card may stop working and you will incur a $5 fee to get a replacement. 

If your Umo Card is not registered and is damaged, you may also lose any passes or Stored Value, in your Umo account.

To use your Umo Smartcard, you must first purchase at least one pass or load at least $5 in Stored Value.

When you board your bus, show the front or back side of your Umo Card within one inch of the bottom of the Umo Reader. It’s also okay to tap your card lightly to the Umo Reader. 

You’ll see the display on the reader change to show that your Umo Card was read and then a message will display confirming that your fare payment was made successfully.

You can show either the front or back side of your Umo Smartcard to the Umo Reader. It’s best to try and angle your card so that one side is fully displayed to the Umo Reader and no more than one inch away.

Umo Smartcard holders can purchase passes or Stored Value using the following methods:

• PART CTC Ticket Window
• Umopass.com

If you load your account on umopass.com, you can set your account to autoload - so you'll never be short a fare. You can also set-up notifications and alerts about your balance and transactions.

Contact PART’s Call Center at 336-883-7278 or umo@partnc.org to report that your Umo Smartcard has been lost or stolen. If you have registered your Umo Account, you passes, Stored Value, and transfers in your Umo Account can be transferred to a new a card.

You can get a Umo Smartcard by:

• PART’s CTC Ticket Window
• Order a Smartcard online.

Umo Smartcards cost is $5. Users will be assessed a $5 fee for replacement cards.

Follow this step by step instructional video to see how to load a benefit code into your Smartcard Account.

The Airport Connector Pass is $5. It provides a ride on PART Express and transportation to/from the PTI Airport.

Passengers interested in using a Umo Smartcard are responsible for the $5 cost for purchasing a Smartcard. Downloading the Umo Mobile app is free through your App Playstore.

You must have a Umo Mobile App or Smartcard account in order to purchase a PTI Airport Connector Pass. Once you have an account, you can purchase a PTI Airport Connector Pass in the Umo Mobile App, at umopass.com, from a Ticket Agent at our PART Coble Transportation Center (CTC).

In order to connect with PTI, you must purchase the Airport Connector Pass. You cannot use a 31-Day Pass, 10-Ride Pass, or Stored Value.

This program is limited to 10 trips per person within a 365-day period. Periods begin with the usage of the first Airport Connector Pass.

The Airport Connector service is available Monday - Friday between 6:15 am and 8:15 pm and on Saturday between 7:30 am and 5:30 pm.

Once a passenger purchases an Airport Connector Pass, the passenger must call 336-883-7278 to schedule their connection to the airport.

PART only offers Airport Connector service at PART’s CTC and PTI Airport. No other stops or connections are authorized.

If you are traveling from the CTC to PTI Airport, go to the Ticket Window at the CTC and a Ticket Agent will direct you to your ride.

If you are traveling from PTI Airport to the CTC, you will connect with your ride at the PART Pick-Up Sign located at the lower level Delta Baggage Claim (Door 7).

PART is not responsible for any ride taken without authorization.

A PART Express shuttle will connect you with the airport. If you are traveling to the airport, when you arrive at PARTs Coble Transportation Center (CTC) go to the ticket window to confirm you're ready. If you are traveling from the airport, you will connect with the shuttle at the PART bus stop at the lower level outside the Delta baggage claim.

PART currently only offers one Airport Connector Pass. The pass provides you with a ride on a PART Express bus and OnDemand transportation to the airport. If you need to go to and from the airport, you will need to purchase two PTI Airport Connector Passes.

Keep in mind you only get 10 PTI trips per year.

If your travel plans change, you should contact the PART Call Center at 336-883-7278 as soon as possible. They will then modify your reservation. PART does not offer refunds on purchased Airport Connector Passes. However, the pass will remain in your Umo account for two years (pending no changes to the program).

Download the Umo Mobile App from the Google Play Store or Apple ITunes App Store.

Once you’ve downloaded the Mobile App and purchased or loaded a pass or Umo Cash into your account, you’ll find a two-dimensional barcode, known as QR code in your Umo App Wallet.

To pay a fare, turn the screen with the QR code toward the TouchPass Reader until you see a video of your mobile device displayed on the TouchPass Reader. While watching the video, move your mobile device so that the displayed QR code is positioned within the white corner markers also visible on the TouchPass Reader. The video will disappear once the QR code has been read.

There is no cost to download the Umo Mobile App. Using the Umo Mobile App, you’ll be able to purchase passes or load Umo Cash for PART, GTA, or High Point Transit, anywhere you have cellular service. It could be from the comfort of your couch or even standing at the bus stop. You’ll also be able to check your available passes or Umo Cash, track your bus, and even plan your trip.

Using the Umo App, you can:

• Buy a PART, GTA, or High Point transit pass or load Umo cash
• Use your Smartphone to pay your fare as you board
• View transaction history
• Track your bus
• Plan your trip
• Get notifications

PART – Coble Transportation Center (CTC) Ticket Window or Order Online

GTA – Galyon Depot Customer Service Ticket Window

High Point Transit – Administration Building

PART – $5.00 for new or replacement cards. Purchase with a credit card, debit card, or cash.

GTA – Free but you must load $5.00. Purchase with a credit card, debit card, or cash. 

High Point Transit – $5.00 for new or replacement cards. Purchase with cash only.

If you're already using TouchPass, you don't have to do anything! You can keep using the TouchPass Mobile App or TouchPass smartcard. 

TouchPass was purchased by a new company and is changing the name to Umo. CLICK HERE for more information and details on the transition. 

1. To book your ride at least 30 minutes in advance
   > Call 336-883-7278 
   or
   > click here to book on-line
   or 
   > book through your Umo app
   
   
2. Each Trip MUST either begin or end at the Coble Transportation Center
3. Pick-up or Drop-off at designated stops only

An area wide Shuttle Service that allows riders to schedule trips with one simple phone call. Riders can travel to designated stops within PART’s Shuttle Service area. Trips must either begin or end at the Coble Transportation Center.

1. To book your ride at least 30 minutes in advance
   > Call 336-883-7278 
   or
   > click here to book on-line
   or 
   > book through your Umo app
2. Each Trip MUST either begin or end at the Coble Transportation Center
3. Pick-up or Drop-off at designated stops only

Rider requested PART Express Shuttle stops.

The same low fare as all PART Express Services. REMEMBER … riding with Umo offers you Fare Capping and free transfers to other PART Express Services. Go partnc.org/PART-Rewards-Program for details.

Yes. Call 336-883-7278 a minimum of 30 minutes in advance for the first ride. Book multiple trips with one call.

• a minimum of 30 minutes in advance, or as much as one month in advance. 
• Riders can schedule repeat trips in advance.
• Call our Call Center at 336-883-7278 to discuss other advance booking options.

Monday - Friday 6:15 am - 9:15 pm

Saturday 7:15 am - 7:15 pm

Call 336-883-7278 at least 30 minutes in advance.

Our policy for no-call no-shows is three strikes you are out! We do have resolutions, please call our Call Center for more details ... OR BETTER YET ... PLEASE cancel your trips if you can not make your scheduled time.

Any Customer Service Agent can help you at the Coble Transportation Center or you can call our Call Center at 336-883-7278 Monday – Saturday 7am-7pm.