Frequently Asked Questions

The Airport Connector Pass is $5. It provides a ride on PART Express and transportation to/from the PTI Airport.

Passengers interested in using a Umo Smartcard are responsible for the $5 cost for purchasing a Smartcard. Downloading the Umo Mobile app is free through your App Playstore.

You must have a Umo Mobile App or Smartcard account in order to purchase a PTI Airport Connector Pass. Once you have an account, you can purchase a PTI Airport Connector Pass in the Umo Mobile App, at umopass.com, from a Ticket Agent at our PART Coble Transportation Center (CTC).

In order to connect with PTI, you must purchase the Airport Connector Pass. You cannot use a 31-Day Pass, 10-Ride Pass, or Stored Value.

This program is limited to 10 trips per person within a 365-day period. Periods begin with the usage of the first Airport Connector Pass.

The Airport Connector service is available Monday - Friday between 6:15 am and 8:15 pm and on Saturday between 7:30 am and 5:30 pm.

Once a passenger purchases an Airport Connector Pass, the passenger must call 336-883-7278 to schedule their connection to the airport.

PART only offers Airport Connector service at PART’s CTC and PTI Airport. No other stops or connections are authorized.

If you are traveling from the CTC to PTI Airport, go to the Ticket Window at the CTC and a Ticket Agent will direct you to your ride.

If you are traveling from PTI Airport to the CTC, you will connect with your ride at the PART Pick-Up Sign located at the lower level Delta Baggage Claim (Door 7).

PART is not responsible for any ride taken without authorization.

A PART Express shuttle will connect you with the airport. If you are traveling to the airport, when you arrive at PARTs Coble Transportation Center (CTC) go to the ticket window to confirm you're ready. If you are traveling from the airport, you will connect with the shuttle at the PART bus stop at the lower level outside the Delta baggage claim.

PART currently only offers one Airport Connector Pass. The pass provides you with a ride on a PART Express bus and OnDemand transportation to the airport. If you need to go to and from the airport, you will need to purchase two PTI Airport Connector Passes.

Keep in mind you only get 10 PTI trips per year.

If your travel plans change, you should contact the PART Call Center at 336-883-7278 as soon as possible. They will then modify your reservation. PART does not offer refunds on purchased Airport Connector Passes. However, the pass will remain in your Umo account for two years (pending no changes to the program).