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1. How can I get the Umo Mobile App?

You can download the Umo Mobility App to any eligible smartphone from the Google Play Store or Apple iTunes App Store.

2. How do I pay a fare using the Umo Mobile App?

Paying your fare with your smartphone uses a two-dimensional barcode, also known as “QR” code. The QR Code will be displayed in your Umo Wallet in the App when you have a pass or transfer rights in your TouchPass Account. 

To pay a fare, turn the screen with the QR code toward the Umo Reader on the bus until you see a video of your mobile device displayed on the screen. While watching the video, move your mobile device so that the QR code is showing within the white corner markers also visible on the Umo Reader screen. The reader will buzz, lights will flash, and the video will disappear once the QR code has been read.

3. What are the advantages of using the Umo Mobile App?

By using the Umo Mobile App, you’ll be able to purchase passes anywhere your phone is connected. It could be from the comfort of your couch or even standing at the bus stop. You’ll be able to check your Stored Value balance and the status of any passes you’ve purchased with just a couple of taps on your mobile device. 

You won’t need to carry around a Umo Smartcard and as long as you have your phone, you’ll have your pass!

4. What can I do with the Umo Mobile App?

Using the Umo Mobile app, you can:

• Buy passes
• Register your mobile device and create a Umo Account
• Use your mobile device as your pass by scanning it on a TouchPass Reader
• View transaction history

5. How much does the Umo Mobile App cost?

There are no costs or fees for downloading or using the Umo App, however, your mobile network provider may charge you when the App uses your mobile data plan.

6. What is the Umo Mobile App?

The Umo Mobile App can be downloaded onto any eligible smartphone. The app can be used to create and manage a Umo Account and used as your pass when boarding the buss.

7. I received a benefit code, how do I load it to my account?

Follow this step by step instructional video to see how to load a benefit code into your Mobile App Account. 

8. Is the Umo Mobile App different than the TouchPass Mobile App?

Yes. TouchPass was purchased by a new company and changed to Umo! On March 31, 2022 the TouchPass App ended but users were able to transfer their account to the Umo App. By transferring your account, you keep all your passes or stored value. View details on the switch from TouchPass to Umo.