Frequently Asked Questions

You can download the Umo Mobility App to any eligible smartphone from the Google Play Store or Apple iTunes App Store.

Paying your fare with your smartphone uses a two-dimensional barcode, also known as “QR” code. The QR Code will be displayed in your Umo Wallet in the App when you have a pass or transfer rights in your TouchPass Account. 

To pay a fare, turn the screen with the QR code toward the Umo Reader on the bus until you see a video of your mobile device displayed on the screen. While watching the video, move your mobile device so that the QR code is showing within the white corner markers also visible on the Umo Reader screen. The reader will buzz, lights will flash, and the video will disappear once the QR code has been read.

By using the Umo Mobile App, you’ll be able to purchase passes anywhere your phone is connected. It could be from the comfort of your couch or even standing at the bus stop. You’ll be able to check your Stored Value balance and the status of any passes you’ve purchased with just a couple of taps on your mobile device. 

You won’t need to carry around a Umo Smartcard and as long as you have your phone, you’ll have your pass!

Using the Umo Mobile app, you can:

• Buy passes
• Register your mobile device and create a Umo Account
• Use your mobile device as your pass by scanning it on a TouchPass Reader
• View transaction history

There are no costs or fees for downloading or using the Umo App, however, your mobile network provider may charge you when the App uses your mobile data plan.

The Umo Mobile App can be downloaded onto any eligible smartphone. The app can be used to create and manage a Umo Account and used as your pass when boarding the buss.

Follow this step by step instructional video to see how to load a benefit code into your Mobile App Account.