Frequently Asked Questions

• All PART vanpools must originate or conclude their trip in on of PART's 10 member counties
• The vanpool must travel 10+ round trip daily miles*
• There must be at least one designated primary driver and one back-up driver
• Drivers must complete a Driver Authorization for Motor Vehicle Report and be approved
• Drivers must be at least 25 years old and have had their license at least three (3) years. 
• The primary driver must sign the lease agreement on behalf of the vanpool group
• A $300 refundable security deposit must be provided during registration
• Before the van is delivered you must pay the 1st month's lease amount and a one-time refundable $300 deposit.
• Groups must submit a monthly mileage log

*Vanpool groups may operate vans that travel fewer than 10 round trip daily miles but will be charged at the 10 round trip daily miles rate. For more information, contact Vanpool at 336-883-7278.

The vanpool fare is all-inclusive. It includes:

• Free emergency ride home (ERH)
• Gas
• Insurance 
• Maintenance
• Vehicle

The fare is calculated by taking the total monthly cost of the van (see pricing chart). Each passenger's individual cost will depend on the number of people in the van. 

Learn more on our vanpool fares page.

Seven Passenger Van

Fare based on seven riders.

15 Passenger Van

Fare based on 12 riders.

• A group of individuals decide to share the ride to work.
• A primary driver and at least one backup driver are identified from the group. One individual can be the primary driver or all the individuals who qualify to drive can rotate - it's entirely up to your group.
• A gas card is provided to each group to be used for fueling the vehicle.
• Each month, the primary driver is responsible for collecting the vanpool riders monthly fare and submitting one payment to PART for the next month. (i.e. Individuals are collected August 1^st and sent to part by August 7^th for September's fare.)
• Each month, the primary driver is required to complete and submit a Monthly Mileage and Expense Report including information about the vanpool group's monthly commute. The report is due by the 7^th of the month reporting on the previous month's activities.
• Members of the vanpool group are responsible for making sure the van is properly maintained. The group is eligible to take the van to a local/convenient maintenance facility for routine maintenance such as car washes, oil changes, tire rotations, wiper replacements, etc. Any major maintenance issues should be conveyed to PART to be addressed.

PART leases 7-passenger Dodge Caravans and 15-passenger Ford Transit Vans. 

7 Passenger Van

15 Passenger Van

In order to be a vanpool driver, you must:

• Be 25 years of age
• Have had a US Driver’s License for at least three years
• Have no more than three points on your license
• Have no major driving infractions

All drivers must send us a copy of your driver’s license and complete a Driver Authorization for Motor Vehicle Report (PDF) authorizing PART to run a report on your driving history. If your application is approved our vanpool coordinator will add you to the vanpool program insurance and you are all set to drive one of our vehicles.

Vanpool drivers are responsible for:

• The daily operations of the van. This includes adhering to PART’s basic rules of the road to ensure the safety of the vanpool group and other commuters.
• Basic maintenance of the van such as car washes, oil changes, and annual vehicle inspections. PART will cover the cost of any maintenance related items such as oil changes, tire rotations, etc. Should there be major maintenance issues, PART’s Vanpool Coordinator will provide the group with a back-up vehicle to be used temporarily.
• Collecting monthly fares from riders and submitting payment to PART.
• Completing and submitting Monthly Mileage and Expense Reports (PDF).
• Serving as the liaison with PART’s Vanpool Coordinator.

PART accepts checks, credit cards, or money orders through an online payment system. A member of the vanpool group is responsible for collecting fares from all the riders and providing PART with one monthly payment for the group. For more information, contact Vanpool at 336-883-7278.

Payments and mileage reports are due on the 1st of the month. Payments and reports received after the 7th will be assessed a $25 late fee. 

For more information, contact Vanpool at 336-883-7278.

PART vanpools operate on a month to month basis. If at any time you would like to stop using the van all we require is 30-days advanced notice and we will come pick up the vehicle. For more information, contact Vanpool at 336-883-7278.

Before a vanpool starts, the group is required to provide PART with a $300 deposit. Assuming the van is returned in the same condition it is provided, the deposit will be returned to the vanpool group in about 10 business days.  For more information, contact Vanpool at 336-883-7278.